Refund Policy

1. Paddle as Merchant of Record

All BoltAudit purchases are processed by Paddle.com Market Ltd, who acts as the Merchant of Record for our platform. This means:

• Paddle, not BoltAudit, is the legal seller on your receipt and invoice.
• All refunds are issued by Paddle back to your original payment method.
• Payment disputes and chargebacks are handled by Paddle in accordance with their Buyer Terms.

We strongly recommend contacting us first at hello@boltaudit.com before raising a dispute with your bank — we can typically resolve issues much faster and it avoids any delays in the chargeback process.

2. 14-Day Refund

You may request a full refund on any BoltAudit subscription purchase within 14 days of the purchase date, no questions asked.

This applies to:

• Starter ($19/month) — full first-month fee refunded if requested within 14 days of the charge.
• Growth ($49/month) — full first-month fee refunded if requested within 14 days of the charge.
• Unlimited ($99/month) — full first-month fee refunded if requested within 14 days of the charge.

To request your refund, email hello@boltaudit.com with your registered email address and Paddle transaction ID. We will process your request without requiring any justification.

3. Technical Failures

If an audit fails due to a technical error on our side — for example, the AI engine returned an error, the report could not be saved, or the audit timed out — contact us with your audit ID and we will investigate immediately.

BoltAudit no longer uses prepaid balance billing, so there is no balance adjustment flow. Your AI usage is billed directly by Anthropic or OpenAI on your API key.

4. Duplicate Charges

If you are charged twice for the same purchase due to a payment processing error, contact us with your registered email address and the Paddle transaction IDs from your receipt emails. We will verify and issue a full refund of the duplicate charge. There is no time limit for duplicate charge claims.

5. Fraud & Unauthorised Transactions

If you believe your account or payment method was used without your authorisation:

1. Change your BoltAudit password immediately.
2. Contact us at hello@boltaudit.com so we can secure the account and investigate.
3. Contact Paddle buyer support via paddle.com — as Merchant of Record, Paddle handles fraud disputes directly.

6. Quick Reference

7. How to Request a Refund

Email hello@boltaudit.com with the subject line "Refund Request" and include:

• Your registered email address
• The Paddle transaction ID (from your purchase receipt email)

We will confirm receipt within 1 business day and process all valid refund requests within 5 business days.

8. Processing Time

Once we approve a refund, Paddle processes the return to your original payment method within 5–10 business days, depending on your card issuer. You will receive an email confirmation when the refund is issued.

Technical failure investigations are acknowledged within 1 business day and handled in priority order.

9. Contact

• Email: hello@boltaudit.com
• Paddle buyer support: paddle.com